FAQ'S

FREQUENTLY ASKED QUESTIONS

Everything you need to know before we begin.

What areas do you service?

Palm Beach County, South Florida.
Additional areas may be considered depending on scope with travel fees applied.

Do you provide transportation?

I currently utilize professional rideshare services to ensure punctuality and convenience.
If a task requires extended travel, a transportation fee may apply.

How do I book a service?

Booking must be confirmed through direct communication and a secured retainer for scheduled services.

What is your cancellation policy?

Life happens — I get it!
However, to honor the time and energy reserved for you:

24 hours+ notice: No cancellation fee
Within 24 hours of appointment: 50% of service fee

Same-day cancellations or no-shows: Full service fee

What forms of payment do you accept?

Major forms of electronic payment (credit/debit, Zelle, Apple Pay, etc.)
Payment is due upon completion for hourly services and in advance for fixed-rate packages.

Policies & Client Expectations

What’s not included

I do not provide:

Heavy lifting (over 25 lbs)
Personal driving or use of personal vehicles
Medical or hygiene-related care
Dangerous/illegal tasks or environments

Safety + Valuables Policy

Your safety and peace of mind come first:

A safe, nondiscriminatory environment is required.
I do not handle firearms or illegal substances.
I am happy to assist with valuables under written acknowledgment and inventory confirmation.

Confidentiality is always assured.

Holiday Rates & Availability

Major holidays are available by request with premium holiday rates (1.5x) including:

Thanksgiving Day
Christmas Eve & Christmas Day
New Year’s Eve & New Year’s Day
Easter, Memorial Day, Fourth of July, Labor Day

Limited availability — early booking recommended.

Client Readiness Checklist

To ensure seamless service:
✔️ Clear instructions and point of contact
✔️ Materials and access provided (keys, gate codes, supplies)
✔️ Pets secured if necessary
✔️ Defined work space free of hazards

Preparation allows me to deliver the polished, elevated experience you deserve.

Are you insured?

Insurance coverage for concierge, organizing, and administrative support is planned for the near future.
In the meantime, services operate under professional standards and mutual accountability.

What areas do you service?

Palm Beach County, South Florida. Additional areas may be considered depending on scope with travel fees applied.

Do you provide transportation?

I currently utilize professional rideshare services to ensure punctuality and convenience. If a task requires extended travel, a transportation fee may apply.

How do I book a service?

Booking must be confirmed through direct communication and a secured retainer for scheduled services. Reach out via phone or email to start the process.

What is your cancellation policy?

24 hours+ notice: No cancellation fee
Within 24 hours of appointment: 50% of service fee
Same-day cancellations or no-shows: Full service fee

Are you insured?

Insurance coverage for concierge, organizing, and administrative support is planned for the near future. In the meantime, services operate under professional standards and mutual accountability.

What holidays do you observe?

Services are limited or unavailable on major holidays: Thanksgiving, Christmas Eve & Christmas Day, New Year’s Eve & New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day. Limited availability — early booking recommended.

What is the Client Readiness Checklist?

To ensure seamless service: ✓ Clear instructions and point of contact ✓ Materials and access provided (keys, gate codes, supplies) ✓ Pets secured if necessary ✓ Defined work space free of hazards. Preparation allows me to deliver the polished, elevated experience you deserve.

Are you available for same-day services?

Same-day availability is limited and subject to current schedule. Rush fees may apply. Advance booking is always recommended to ensure the best service experience.

What makes the Private Reserve tier different?

The Private Reserve is designed for those whose lives require high-discretion, ultra-high touch support. These engagements are selective, discreet, and intentionally limited. Contact us to inquire about availability.

Still Have Questions?

We’re happy to answer any questions not covered here. Reach out and let’s chat.

THEE ODD JOB LADY

Premium personal and professional assistance to individuals and teams who value excellence, discretion, and seamless execution.

QUICK LINKS

CONTACT

hello@theeoddjoblady.com

Phone: 754-246-3725

Palm Beach County, Florida